Cookie policy

What are cookies?

A cookie is a simple text file which stores small pieces of information. When you visit one of our websites its server saves the cookie onto your computer or other device. Only that platform’s server will be able to read or retrieve the contents of that cookie.

Cookies do many different jobs like storing your preferences, helping you navigate effectively, and improving your overall experience of a website. Cookies make the interaction between you and our platforms quicker and easier. For example, a cookie might store information so you don’t have to keep entering it.

How does Standard Life use cookies?

Some cookies are needed to make our platforms work and can’t be turned off. Others are optional and you can change your preferences below. You can update your choice at any time by clicking the ‘cookie policy’ link at the bottom of any page.

Cookie preferences
Type of cookie Description Your setting
Strictly necessary cookies

These cookies are needed for you to be able to use our websites securely.

View all strictly necessary cookies

Required
Experience and insight cookies

These cookies remember your settings to make your experience better. They also help us understand how people use our platforms so we can make improvements.

View all experience and insight cookies

Accept experience and insight cookies
Marketing cookies

These cookies help us decide which products, service and offers might be of interest to you. Disabling them won’t stop you seeing adverts, but means they could be less relevant.

View all marketing cookies

Accept marketing cookies

How long are cookies saved for?

This depends on whether they are session cookies or persistent cookies.

Session cookies delete themselves once you close your browser. Session cookies can help with security, and also remember what you’ve done on previous web pages so you don’t have to re-enter information.

Persistent cookies stay on your device after you close your browser. They’re used for lots of different things – one example is remembering your cookie preferences between visits, so you don’t need to keep telling us which cookies to use. In case you’ve forgotten about them, or changed your mind, we’ll ask you to confirm your cookie preferences every six months. You can update your choice at any time by clicking the ‘cookie policy’ link at the bottom of any page.

What type of cookies does Standard Life use?

We use both first and third party cookies on this site.

First party cookies are set by the digital platform you’re using and aren’t shared elsewhere. Often these cookies are used to remember information about how you used a platform.

Third party cookies are placed on your device by a website outside the one you’re on. For example, if you use a social media ’share’ button on a website, the social network (like Facebook) will put a cookie on your device so they know what you’ve liked. If you want to control how third parties can use your data then you need to set your privacy choices on their site. Here’s a list of third parties we work with in relation to cookies:

The cookies we use

Strictly necessary cookies
Cookie name Purpose Expires
CSRF Lets us provide secure access to our online servicing area Session
SLSSOCookie Lets us provide secure access to our online servicing area Session
SLG_CP_AUTH Lets us provide secure access to our online servicing area Session
JSESSIONID Lets us provide secure access to our online servicing area Session
agent-authn-tx Lets us provide secure access to our online servicing area 5 minutes
ARRAffinity Lets us provide secure access to our online servicing area Session
TS0* ASM - WAF (part of the websites security / firewall protection) Session
sl#cookiepreferences Standard Life - Records whether or not you have accepted the use of cookies on our site 6 months
sl#termsandconditions Standard Life - Records whether or not you have accepted the terms and conditions of the retirement income tool 31/12/9999
sl#feedback Standard Life - Records whether or not you have closed (unpinned) the feedback tab Session
Experience and insight cookies
Cookie name Purpose Expires
dtCookie Dynatrace - Tracks a visit across multiple requests One Day
dtLatC Dynatrace - Measures server latency for performance monitoring One Day
dtPc Dynatrace - Required to identify proper endpoints for beacon transmission; includes session ID for correlation Session
dtSa Dynatrace - Session timeout One Month
rxvisitor Dynatrace - Visitor ID to correlate sessions Two Years
rxvt Dynatrace - Session timeout Session
_ga Google Analytics - Used to distinguish users Two years
_gali Google Analytics - Used to distinguish users Session
_gid Google Analytics - Used to distinguish users 1 day
_gat_UA-218278-20 Google Analytics - Used to throttle request rate 1 minute
_dc_gtm_UA-218278-20 Google Tag Manager. Used to manage all scripts on the website 1 minute
_cls_s Glassbox - Glassbox is a web analytics service. We use these cookies to understand how users interact with our site. These cookies give Glassbox information used to compile anonymised reports summarising website activity. The IP address collected through Glassbox will not be associated with any other data held by Glassbox Digital. No other personal information, which allows the user to be identified, will be collected when visiting this website. Session
_cls_v Glassbox - Glassbox is a web analytics service. We use these cookies to understand how users interact with our site. These cookies give Glassbox information used to compile anonymised reports summarising website activity. The IP address collected through Glassbox will not be associated with any other data held by Glassbox Digital. No other personal information, which allows the user to be identified, will be collected when visiting this website. 5 years
com.silverpop.iMAWebCookie Silverpop - Visitor key assigned by Engage 1000 days
com.silverpop.iMA.session Silverpop - Page view session which logs a "Page View" event 20 min
com.silverpop.iMA.page_visit Silverpop - Site visit session which logs a "Site Visit" event 20 min
Marketing cookies
Cookie name Purpose Expires
ANID Google - This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. Used for targeting / advertising campaigns One year
NID Google - This cookie is set by DoubleClick (which is owned by Google) to help build a profile of your interests and show you relevant ads on other sites. 6 months
CONSENT Google - This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. 18 years
1P_JAR Google - This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. Used for targeting / advertising campaigns 1 month
DV Google – targeted marketing 5 min
_gcl_au Google AdSense - takes information in ad clicks and stores it in a first-party cookie so that conversions can be attributed outside the landing page. 3 months
_fbp Facebook - Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers 3 months

How do I manage cookies?

When you turn off any non-essential cookies, and after you refresh or move away from this page, we will stop setting or using those cookies.

Cookies and your browser settings

You can use your browser settings to delete Cookies that have already been set at any time. You can also use your browser settings to manage Cookies to switch off a Cookie altogether. If you do this, it could mean that we can't use strictly necessary Cookies properly and so parts of our website may not work correctly.

For more information about how to use your browser settings to clear your browser data or to manage Cookies, check your browser ‘Help’ function.

Blocking or restricting Cookies

You can stop Cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies. To find out how, visit all about cookies (opens in a new window) .

Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our website.

It is also important to know that rejecting Cookies will not delete any Cookies that have been saved to your device in the past. You can delete previously saved Cookies via your browser settings.

More information

Changes to this policy

We occasionally update our cookie policy. You should visit this page periodically if you want to keep yourself informed. Last updated on 20th November 2020.

Contact Information

We welcome your comments about this policy. DataProtection@thephoenixgroup.com (opens in a new window)